Jenae The Dog Whisperer

Meet & Greet

A meet and greet is required for all new clients before scheduling house sitting or drop-in visit services. Both the client and pet must be present. This ensures compatibility, safety, and peace of mind for all parties.

Booking & Cancellations

Appointments are approved based on new client form, meet-and-greet compatibility, and on a first-come, first-served basis. For pet sitting, we strongly recommend booking at least 7 days in advance, especially around holidays. Holiday reservations have additional fees. For dog walking, last-minute bookings may be accepted based on availability, with no rush fee applied. Cancellations must be made at least 72 hours in advance.

Payment

Full payment is required at the time of booking. Reservations are not confirmed without payment in full.

Please note: If you decide to check your pet out earlier than the scheduled time, no refunds or credits will be issued for unused time.

Refunds

Refunds are only considered under exceptional circumstances and are reviewed on a case-by-case basis. Please reach out directly via text with any questions or concerns.

Pet Behavior Requirements

Pets must not have a history of biting, reactivity, or aggression toward people or other animals. They should be calm and comfortable around new people and environments.

Home Access & Instructions

Clients must provide clear and complete home access instructions before service, including door/gate codes, alarm systems, and special notes. Key or code access must be available during all scheduled visits. If a sitter is unable to access your home within 15 minutes, the visit may be canceled, and an inconvenience fee will apply.

Pet Supplies

Please ensure your pet has an ample supply of food, medication, and other necessities at the time of service. If supplies are missing and a sitter must shop for them, a $25 concierge fee will be applied in addition to the cost of goods purchased.

Equipment Requirements

Collars, leashes, and harnesses must be easy to locate, securely fitted, and in good condition. Please leave these items in a visible location inside the home before your scheduled service begins.

A $10 inconvenience fee applies if the sitter is unable to locate your pet’s collar, leash, or harness at the time of service.

Shift Coverage & Liability

Once a sitter’s scheduled visit or shift ends and they check out, they are no longer responsible for your pet or home. If pets are left uncrated or unsupervised afterward and an incident occurs (e.g., accidents, damage), the sitter will not be held accountable.

Photo & Video Release

By using Jenae The Dog Whisperer LLC services, you grant permission for Jenae The Dog Whisperer LLC and its affiliates to use your pet’s name, image, or likeness in photos or videos taken during care. These may be used in promotional materials, social media, or other marketing efforts.

Property & Liability

Jenae The Dog Whisperer LLC is not liable for any lost, stolen, or damaged personal property belonging to the client or their pet(s). If your pet causes damage to Jenae The Dog Whisperer LLC's property or the sitter’s personal property during in-home care, you will be responsible for all costs related to repairs or replacements.

Refusal of Service & Termination

Jenae The Dog Whisperer LLC reserves the right to refuse or discontinue service at any time if the working relationship becomes unsafe, misaligned, or unproductive. Either party may terminate service at any time. Any outstanding fees or expenses must be paid in full at the time of booking.

Thank you for choosing Jenae The Dog Whisperer LLC. These policies are designed to ensure a safe, positive, and professional experience for all involved.

Pet sitting and walking services offering drop-in visits (dogs and cats), house sitting (dogs and cats), and walking

***PLEASE READ ***

New Clients-Go to How To Book tab,  click the New Clients button 

1. Create Account-Create and set your password to access the Client Portal. 

2. New Client Form-Add your contact details, pet information, and any important notes about your pets. 

3. Account Activation- Log into your Client Portal using the activation link in this email.

4.  Meet & Greet Request- Submit Request so we can meet you and your pets and talk about your needs.

5. Service Request-  If we’re a good fit for your pets and needs, submit a service request  through the Client Portal.

*All new client forms and service requests require approval before booking

*Meet and Greets are required for all new clients

Returning Clients- Go to How To Book tab,  click the Returning Clients button 

1.Service Request- Submit a service request for your pet sitting appointments through the Client Portal.

 Highland Park, University Park, Preston Hollow, Lakewood, Uptown, Victory Park, Kessler Park, Garland, and Mesquite.